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  • Return policy

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    • Return policy

    To be eligible for a return, your item must be in the same condition that you received it in, unused and in its original packaging. You’ll also need the receipt or proof of purchase to start a return, you can contact us at (info@automotivetoolsnsupplies.com). All returns require the approval of AUTOMOTIVE TOOLS AND SUPPLIES.

    The customer agrees to a 15% restocking fee or minimum $15 charge, whichever is greater, for the return of any products unless otherwise deemed defective. Any returned products must be returned in original packaging and not used or damaged in any way. Customer pays for return shipping costs. If your return is accepted, we will send you an email with instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at (info@automotivetoolsnsupplies.com).

    CANCELLING/CHANGING ORDERS

    Once your order is placed, our systems are designed to ship your products as soon as possible. Unfortunately, once an order is placed it is not able to be changed or canceled.

    ITEMS DAMAGED DURING SHIPPING

    Your order has carefully been packed and thoroughly inspected and we hope that you are pleased with the item(s) you have selected.
    Despite our care in handling, packages do occasionally get damaged while in transit. Please check the packing list immediately against the item(s) marked as shipped on the packing list provided with your shipment. Report any discrepancy or damage to the freight carrier/agent that delivered the product to you. If your order was delivered via truck carrier only sign for the delivered material. If upon further inspection, you notice concealed damage or loss, save all boxes and packaging material, and notify the delivering carrier/agent. You will need to provide this information along with pictures of the boxes to file a claim.